Shipping policy

1. Processing Time

• How long before an order ships (e.g., 1-3 business days)
• Note if it excludes weekends/holidays
• Mention if certain gadgets are made-to-order or drop-shipped (longer processing)

2. Shipping Rates & Methods

• Flat rate vs. calculated at checkout vs. free shipping threshold (e.g., "free shipping over $50" — common conversion booster)
• List carriers used (USPS, UPS, DHL, etc.)
• Standard vs. expedited options if offered

3. Delivery Estimates

• Domestic: e.g., 3-7 business days
• International (if applicable): e.g., 7-21 business days, customs may add delay
• Always state these are estimates, not guarantees — carrier delays aren't your fault

4. International Shipping (if applicable)

• Which countries you ship to
• Customer responsible for customs duties/import taxes (important — avoids disputes)
• Note that customs can delay delivery, out of your control

5. Order Tracking

• Confirmation that tracking number is emailed once shipped
• Link to tracking portal if you use one

6. Lost, Damaged, or Delayed Packages

• Your process: e.g., "contact us within 48 hours of noting an issue"
• State whether you replace, refund, or file a carrier claim
• Risk of loss transfers to buyer once handed to carrier (standard, but pair with a "we'll help resolve it" tone so it doesn't feel cold)

7. Incorrect Address

• Not liable for orders shipped to an address the customer entered incorrectly
• Reshipping costs if applicable

8. Order Changes/Cancellations

• Window during which customer can still modify/cancel before it ships (e.g., "within 12 hours of ordering")

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Gadget-specific note: if any items are heavier/bulkier (like larger home tools) versus small gadgets, consider mentioning weight-based shipping tiers, since a flat rate can eat into margins on heavier items.